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Posted: Saturday, March 17, 2018 12:40 AM


Member / Client Services Specialist
Salt Lake City, UT 84107

Job Description

Financial training association seeks an individual to take customer service to the next level by maintaining consistent and better relationships with our membership and industry constitients.

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees who can adjust themselves to the personality of the guest.

The position is a salaried full-time position with a monthly commission plan and product specific "spiffs."


Role and Responsibilities:

-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


-Interested in long term employment with potential advancement opportunities
-Ability to resolve member/client concerns and questions in a mature manner
-Capable of working independently and proactively
-Requires computer skills including: Microsoft Excel and Word proficiency
-Ability to multi-task
-Have organizational skills and be detail-oriented
-Excellent skills in communication, including written and spoken
-Two years sales/customer service experience required
-Comfortable with the expectation to execute consistent outbound calling campaigns

Additional Information

How to Apply:

Submit the following items:

-Two to three short paragraphs about yourself, your professional experience, and why we should hire you.
-Current resume in PDF format

Submit to: Brien K. Jones, COO/EVP
No Calls Please!
We offer great benefits including healthcare, 401k, vacation time, employee appreciation perks, and growth opportunities.

• Location: Salt Lake City

• Post ID: 18971212 utah is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018