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Posted: Saturday, December 16, 2017 12:02 AM

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Customer Satisfaction Representative (CSR)
Pinnacle Quality Insight
salt Lake City, UT 84093
Job Description
Full and part time positions available
Mon thru Fri 8:00 am to 8:00 pm (Hours can fluctuate and accommodate various schedules)
We are very flexible with scheduling and hours. Most of our employees are university students who require flexible schedules. Customer Satisfaction Representatives are responsible for conducting the surveys that our clients hire Pinnacle to perform. Their tasks include preparing patient information, confirming call history to determine survey eligibility, and performing the surveys themselves in our call center.
We perform many different types of surveys, all related to senior-care patient satisfaction. We call outbound to the entire continental United States and Puerto Rico.
Representatives are expected to maintain a consistent rhythm of dialing and to adhere to an efficient system of call preparation which will be covered during the training process.
Responsibilities
Position Responsibilities
• Performing of a wide range of surveys
• Dictation of answers during a live survey
• Typing Speed at least 30 wpm is preferred
• Accurately conducting a survey eligibility check to a list of possible respondents
• Tracking of performance and hours
• Basic computer literacy required
Qualifications
Position Qualifications
• Organization skills
• High attention to detail
• Commitment to efficiency and accuracy
• Previous surveying experience a plus
• Excellent communication skills, both written and verbal
• Adherence to scripting and other Quality Assurance rules
PLEASE INCLUDE A COVER LETTER ALONG WITH A RESUME IN PDF FORMAT TO HR@pinnacleqi.com
Additional Information
PERKS
Achieve a set goal, leave early and have the rest of your shift paid
Birthday off and paid
Regular fun efficiency contests; win gift cards and cash
Regular message therapy in office
Bus/Traxx pass reimbursement
Full time employees receive 2 and 5 year anniversary travel bonuses
Paid time off for qualifying full time employee's
Company paid movie theater outings on the clock
Voted one of Salt Lake Tribunes Top Work Places for three consecutive years in a row.

• Location: Salt Lake City

• Post ID: 16606332 utah
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