Posted: Sunday, March 12, 2017 10:08 PM
At Vivint Solar, weA?re changing the way people generate and consume power. We believe that people should have a choice between using outdated, dirty technologies and using innovative, clean solutions to produce the energy they use to live every day. ThatA?s why weA?re making it easy for millions of people nationwide to choose to go solar. Simply stated, weA?re doing work that really makes a difference. To undertake such a huge task, we need a Fleet Performance Supervisor that will be a solid contributor and leader. They will report to Fleet Performance Manager within the Fleet Performance department as part of the Asset Management organization. This group is responsible for ensuring that our entire fleet of over 75,000 operational solar systems is performing optimally. Fleet Performance includes a customer service team and a field services team. YouA?ll change the world by...Developing and coordinating activities of workers engaged in customer support activitiesObserves and evaluates workers performance, initiates corrective measures to resolve problemsDevelops and delivers training to employeesCommunicates with other departments and management to resolve issuesInterprets and communicates work procedures and company policies to staffResolves complaints and answers questions of customers regarding services and proceduresMakes recommendations to management concerning staffContributes to the development of plans and improved proceduresAnalyze data and key performance metrics to drive performanceKeep abreast of new company products and servicesCreates and maintains a positive, respectful work environmentInteracts with diverse levels of internal and external personnel to develop and maintain effective communication to resolve issues and inquiriesPerform other duties and assignments as given by management Hires and discharges workers YouA?ll do that with your...Analytic and creative problem solving skillsAbility to work independently and as part of a teamAbility to use computers and computer software to gather and enter key informationMust be highly motivated and persistentAbility to instruct, direct and evaluate employees, and resolve work related problemsAbility to communicate effectivelyKnowledge of training and supervisory techniquesExperience with Salesforce and Google Apps (e.g. Google Sheets, Drive, etc.) preferred YouA?ll know youA?re ready if you...1 : 3 Years call center experienceComputer proficiency including 50 WPMHigh School Degree or Equivalent required One more thing...youA?ll be required to submit to a criminal history check, drug screening, and obtain clearance from the state based upon the state requirements. Vivint Solar, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non:job:related disability, age, or any other protected trait) when hiringA?under federal, state and local laws.
• Location: Provo
• Post ID: 11349911 utah