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Posted: Sunday, March 12, 2017 1:39 AM

Job Description:/h3:
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work
Were seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen.
The ideal candidate will receive calls to resolve basic and routine customer concerns in a timely and professional manner as well as act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Responsibilities:
1. Answers inbound customer service calls, responds to customer emails and surveys.
2. Resolves customer service concerns after determining root cause of the concern.
3. Escalates customer issues requiring extensive problem solving.
4. Uses save training and current save offers to retain customers at every opportunity.
5. Updates and maintains customer database with accurate customer information and timely data entry.
6. Up:sells services to existing customers based on customer needs.
7. Provides resolution and timely follow:up with the customers.
8. Achieves quality standards as outlined in the Quality Assessment form.
9. Communicates customer impacting trends and/or ideas for improvement to manager.
10. May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Education and Experience Requirements:
* High school diploma or general education degree (GED); or up to one year related experience and/or training, or equivalent combination of education and experience.
* Associate degree from a two:year college or technical school preferred
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
As a TruGreen Employee, youll enjoy:
* Competitive Pay
* Paid vacation time and holidays
* Medical, dental, vision and prescription plans
* 401(k) with company matching
At TruGreen we value our employees just as much as our customers. The result? Almost forty years of careers centered around the people who matter most ::You. Apply Now.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to this position.
Trugreen is committed to diversity and inclusion. We encourage diverse candidates to our positions. We are an Equal
Opportunity/Affirmative Action Employer :
Minorities/Females/Protected
Veterans/Individuals with Disabilities.
Click below for EEO is the Law and Supplement:
www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Source: https://www.tiptopjob.com/jobs/64735587_job.asp?source=backpage


• Location: Salt Lake City

• Post ID: 11345850 utah
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