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Posted: Wednesday, February 7, 2018 8:30 PM

If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".
If this is your first time applying you will need to create a candidate account when you click on apply. Job Description
Vivint s Field Service Analytics team is tasked with understanding the business drivers of the field service organization and being able to provide the tools and data-driven insights to optimize and improve operations. As a technical analyst, it will be your job to help build the reporting infrastructure and reporting tools that drive business insight.
+ Develop an understanding of Vivint s Field Service operations and understand how the various parts of the business work together (sales, customer support, inventory and supply chain, product teams, etc.)
+ Understand the insight needed to drive business impact and design the tools and reporting infrastructure that will inform key day-to-day decisions
+ Own the infrastructure for daily reporting and operational metrics for Field Service
+ Design, develop, and maintain reports and dashboards from OLAP and relational database sources using SQL and other data visualization tools
+ Interface with business and IT contacts to elicit, analyze, and document business requirements for data warehousing needs and ETL processes
+ Ability to execute on technical requests
+ Apply BI and SQL concepts, methodologies and techniques to business requests
+ Work closely with technical teams to ensure data quality and accuracy, and extract required data
+ Build robust reporting and data visualization dashboards
+ Be responsive to business needs as they arise and in a time-sensitive manner, navigating occasionally tight deadlines without sacrificing quality or completeness
+ Develop an understanding of the upstream technology and how that affects data quality; proactively identify upstream process and technology gaps and work with IT and other relevant teams to shore up front-end IT infrastructure
+ Ability to build robust, stable, scalable reporting platform
+ Understand business needs and design solutions that will support long-term stability and demands for real-time data, data visualization, and ongoing reporting
+ Work with the business to define metrics, understand nuance in the data, and design reporting solutions that solve for loopholes and risks with upstream technology
+ Build QA checks and self-monitoring components into reporting and dashboards to alert the business to any breaks in reporting or upstream technology
+ Bachelor s degree required
+ Highly analytical with strong, demonstrated problem solving and critical thinking capabilities
+ Owner s attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions
+ 3+ years of experience designing, developing and testing SSRS reports
+ 3+ years of T-SQL development experience
+ 1.5+ years designing, developing and testing analytical and operational dashboards
+ 1+ years designing, developing and testing reports containing pivot-models, charts, drill-downs and other advanced visualization techniques using data visualization tools like Tableau, PowerBI, etc.
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company s World s 50 Most Innovative Companies for 2017. For more information, visit
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Associated topics: calibrate, defect, qa, qa tech, quality, quality assurance, quality control/quality assurance, quality manager, requalification, test


• Location: Provo

• Post ID: 18258127 utah is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018