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Posted: Sunday, March 12, 2017 9:33 AM

Job Description:/h3:

Company Summary
ThermoWorks is a fast:growing company that has provided advanced temperature instruments for over 19 years. We back our products with the best technical support and customer service in the business. We need people with excellent electromechanical aptitude, communication skills (verbal and written), and people skills. Some Saturdays.
Jobs Status
Both full:time (with benefits) and part:time hours are possible. Includes evenings (until 8pm) and Saturdays.
Pay DOE.
Essential Responsibilities
Repair products.
Answer and process customer calls and emails effectively and efficiently to optimize the customer experience by:
Following proper troubleshooting steps, asking clarifying questions, and discovering underlying causes of concerns.
Effectively educating customers on product use and assisting them in fully utilizing available features.
Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues, and managing open items.
THIS IS NOT A COMPUTER IT JOB Youll be working with people and thermometers:primarily used for cooking.
Required Skills and Experience
Must have solid technical aptitude and the ability to logically troubleshoot and problem solve.
2+ years technical work experience preferred.
Must have strong customer service skills.
Must have excellent verbal communication skills, telephone skills, and writing skills, including clarity, spelling, and punctuation. Words matter.
Must have excellent interpersonal skills with the ability to professionally handle and resolve stressful situations.
Must be flexible, adaptable to change, receptive to direction, and a good team worker.
Must be detail:oriented and have the ability to handle confidential information.
Must enjoy performing small electronic repairs.
Willingness to learn about new products and continuously self:educate.


Company Description:/h3:
ThermoWorks is number one in professional temperature measurement tools for the food industries and for sophisticated or aspiring home chefs. Our superior and innovative products have been top:rated for years by leading celebrity chefs and the most respected publications. We are a fast:growing company with a commitment to product leadership and unique, innovative temperature tools.

Source: https://www.tiptopjob.com/jobs/64676887_job.asp?source=backpage


• Location: american fork, Provo

• Post ID: 11346408 utah
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