Home > Utah jobs > Utah customer service

Posted: Sunday, February 25, 2018 12:07 AM


Technical Support at PrincePerelson & Associates
Salt Lake City, UT 84106

About the Job

Tech Support - $20/hour

Must hold an Active DoD Secret Clearance

We are seeking Service Desk Agents/Tech Support in the Utah area to support a large Army Enterprise Service Desk contract. The successful candidates must have prior IT Service Desk operations experience. This is an excellent opportunity that provides growth opportunities with on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Required Skills

MUST hold active DoD Secret clearance or higher.
MUST have an A+, Net+ or other similar certifications.
Understanding of Active Directory to unlock and reset passwords.
Proficient knowledge and understanding of Service Desk software and hardware technologies.
Proficient with troubleshooting all Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
Microsoft Certified Professional (MCP) certification.
Dell or other industry identified certifications are preferred.
Prior Experience with customer service and technical support preferred.
High School Diploma or equivalent

Other Requirements

Must perform well as part of a team under direct supervision.
Successful completion and results of Background investigation and drug screening.
Excellent written and verbal communications


Medical; Dental; Vision
Matching 401K
Hourly Health & Wellness Benefit of $4.27
Life Insurance; Short Term and Long-Term Disability; Accidental Death & Dismemberment
Growth potential as our offices expands in SLC

Interested in learning more? Reach out to Portia Blackhurst with any inquiries at

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

• Location: Salt Lake City

• Post ID: 18309537 utah is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018