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Posted: Sunday, March 26, 2017 12:10 AM

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Job Description
This at-will full-time position is directly responsible for all revenue goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons, group and upgrades. This is achieved by providing world-class service, building excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to Real Salt Lake season ticket holders. Not only does the Fan Relations Coordinator strive to improve season ticket holder retention rates by enhancing the fan experience, but a strong emphasis is also placed on growing the full season ticket holder base through referrals and prospecting.

Responsibilities
The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions or tasks that the job may require.
• Manage, up-sell and renew a personal portfolio of Real Salt Lake season ticket holders
• Deliver a superior customer experience by building and maintaining long-lasting relationships, providing proactive service and exceeding STH/fan expectations
• Assist in coordinating annual season ticket holder events, mailings, gifting, renewal campaigns, brochure designs, relocation events, and fence-sitter initiatives
• Liaise between internal and external departments to ensure all STH’s expectations are being met
• In addition to renewal, must work the box office windows and sell daily individual tickets at the ticket windows
• Work all NON RSL events in support of the box office

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:
• Must Speak Spanish
• Bachelor’s Degree from an accredited college/university
• Minimum of 1 year experience in customer service/hospitality, loyalty marketing, event management, and/or sales
• Exceptional analytical, planning and project management skills
• Excellent written and verbal communication skills

Company
Real Salt Lake

Contact Name
Tom Penrose

Contact Email
tpenrose@rsl.com

Contact Phone
801-727-2842

• Location: Salt Lake City, Sandy, Utah

• Post ID: 11235683 utah
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