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Posted: Thursday, March 16, 2017 12:24 PM

Want to work for a company that truly takes care of their employee? A company with top notch benefits, including PTO, Medical, Dental, Vision and 401k? That offers FREE or discount stays at their Hotels Worldwide?

Then you have been looking for an opportunity with the Ritz-Carlton Reservations. At the Ritz-Carlton Reservations the work atmosphere is PHEMONANAOL. We have just moved into a new state of the art building. A few of the perks are: Standing and Sitting Desks, Treadmill desks, Exercise rooms and Keurig Stations. We are located near the Red Line Bingham Junction Trax Station and Jordan River Parkway Trail!

The Ritz-Carlton Reservations is currently hiring Customer Service Representative - Ritz Carlton

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Position Details & Perks:
• CLASS STARTS April 24, 2017
• Hiring for full time IN-office positions
• Paid training for 5 weeks - Training 11:00am – 7:00pm Monday – Friday. (For 5 weeks)
• Hours of operation are 6am – 12am, 7 days a week.
• Variety of shift times offered after training: Shifts available between Noon & Midnight

Application Process:
 Complete Application
 Application with be shared with Hiring Manager
 Should receive a call within 48 hours of apply
 Phone Interview
Apply with US today and join our Community!

To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17000G0I

Or you can go to www.marriott.com/carreers and enter Job ID 17000G0I in the Keyword search engine

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

• Location: Salt Lake City, Salt Lake City, UT, 84115

• Post ID: 11325528 utah
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