Posted: Tuesday, March 14, 2017 4:11 PM
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000:route:mile U.S. fiber network and a 300,000:route:mile international transport network.
Retention Center Sales and Service Associate
The Retention Representative is an inside sales position that is responsible for retaining customers. Under immediate supervision, each representative will respond to phone calls in a fast:paced call center and maximize retention opportunities by responding to in:bound disconnect/downgrade calls in a continuous effort to retain customers while promoting and selling CenturyLink products and services to residential customers. Representatives will also provide extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution, using various computer systems (20 or more)/screens simultaneously to process sales and service orders.
:12.24/hr to start with hourly wage increases every six months until reaching the top of the wage scale plus uncapped commission for incredible earning potential
:Paid training will be six weeks; 10a.m. to 7p.m. Mon:Fri.
:MUST be able to attend entire training without time off
Location: 350 W California Midvale UT
Typical Work Hours: Current hours of operation are 8am to 7pm. Mon:Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.
:Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family
:Paid Vacation : 1 week of vacation after 6 months of employment
:Company prepaid tuition program after 90 days of employment
:401K Plan with company match
:Discounts on CenturyLink Products and Services
:Casual, yet professional work environment
Required Skills and Abilities:
:Ability to meet and exceed monthly retention and sales goals
:Terrific oral and written communications skills
:Strong customer focus
:Excellent punctuality and work attendance history
:Proficient in multi:tasking within several computer applications and databases
:Able to handle a high volume of phone calls in a structured environment
:Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
:Positive attitude with a sales mindset
:Prior sales experience in a customer:facing environment or commissioned based position
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of rac
• Location: midvale, Salt Lake City
• Post ID: 11358769 utah