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Posted: Tuesday, March 21, 2017 7:37 PM

Responsibilities

SM Responsibilities

As a Solutions Manager, you will have the opportunity to energize, our customers and your own sales team! In this role, you will fully support the delivery of the ultimate customer experience by working with your solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. You will model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. You will also manage store merchandise and layout to align with store merchandising plans.

Solutions Managers must also effectively manage the performance of their teams. As such, you will be expected to assess and track your team’s performance, which includes meeting and exceeding assigned quotas, and work with your team to implement development plans for any existing skill gaps. To ensure your team contributes to the growth of a loyal VZW customer base, you will provide ongoing development, training, and coaching that inspires and motivates your team.

Additionally, you will utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met. Ultimately, as a retail leader, your ability to build, motivate, and manage a strong sales team will help keep Verizon Wireless at the forefront of the technology solutions landscape.

Qualifications

SM Responsibilities

As a Solutions Manager, you will have the opportunity to energize, our customers and your own sales team! In this role, you will fully support the delivery of the ultimate customer experience by working with your solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. You will model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. You will also manage store merchandise and layout to align with store merchandising plans.

Solutions Managers must also effectively manage the performance of their teams. As such, you will be expected to assess and track your team’s performance, which includes meeting and exceeding assigned quotas, and work with your team to implement development plans for any existing skill gaps. To ensure your team contributes to the growth of a loyal VZW customer base, you will provide ongoing development, training, and coaching that inspires and motivates your team.

Additionally, you will utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met. Ultimately, as a retail leader, your ability to build, motivate, and manage a strong sales team will help keep Verizon Wireless at the forefront of the technology solutions landscape.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Click here for more info: http://www.verizon.com/about/work/jobs/6507649-solutions-manager


• Location: Logan, Pocatello

• Post ID: 11346300 utah
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